Refund policy
Cancellation & Refund Policy
Indian Summer
Last updated on 13th July 2024
At Indian Summer, we strive to provide a seamless shopping experience. Our cancellation and refund policy is designed to ensure transparency and fairness. Please read the details below:
Cancellation Policy
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Order Cancellation:
- Cancellations are allowed if the request is made within 2 hours of placing the order.
- Cancellation requests will not be accepted if the order has already been processed for shipping.
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Exceptions:
- If the quality of the delivered product is not satisfactory, customers can request a replacement.
Replacement Policy
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Damaged or Defective Items:
- If you receive a damaged or defective product, report it to our Customer Service team within 24 hours of receipt.
- Ensure you provide an unboxing video as evidence to confirm the product was not tampered with.
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Product Not as Expected:
- If the delivered product does not match the description on the website or your expectations, inform our Customer Service team within 24 hours of receipt along with an Unboxing Video .
- Our team will review the case and take an appropriate decision.
Refund Policy
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Refund Approval:
- Refunds are issued only after Indian Summer completes a thorough verification of the claim.
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Processing Time:
- Approved refunds will be processed within 3-5 business days and credited to the original payment method.
Contact Us
For any queries or issues related to cancellations, replacements, or refunds, please reach out to us:
📧 Email: support@indiansummer.com
📞 Phone: +91-7015003080
Thank you for shopping with Indian Summer. Your satisfaction is our priority!